Where we deliver
We currently deliver to valid street addresses within South Africa. We do not deliver to PO boxes. Remote or restricted locations may require an alternative collection point or an additional delivery period. International delivery is not currently offered unless expressly arranged with us in writing.
Delivery timeframes
Our standard delivery estimate is 3–7 business days after payment has been confirmed. Business days exclude weekends and South African public holidays. Delivery to outlying areas, orders placed during launches or promotions, courier disruptions and circumstances beyond our reasonable control may take longer.
An estimated timeframe is not a guaranteed delivery date. If a material delay occurs, we will contact you using the details supplied with the order.
Delivery fees
The applicable delivery fee will be displayed at checkout before payment. Any free-delivery promotion or threshold will be subject to the terms shown at checkout. Additional charges will never be added after payment without your agreement.
Address accuracy
Please provide a complete delivery address, postal code, mobile number and any access instructions. WODever is not responsible for delays caused by incomplete or incorrect information. If a parcel must be redirected or sent again because the supplied details were incorrect, an additional courier charge may apply.
Dispatch and tracking
Once your order has been dispatched, tracking information will be sent where the courier makes it available. Tracking updates are supplied by the courier and can occasionally be delayed. Please contact support@wodever.store if tracking has not updated for an unusual period.
Receiving your order
Someone may need to be available to receive the parcel. Risk passes to you when the order is delivered to the address you supplied or accepted by a person at that address. Inspect the parcel as soon as reasonably possible.
Missing, damaged or incorrect orders
Contact support@wodever.store within 7 days of delivery if an item is missing, damaged in transit or incorrect. Include your order number, a description of the issue and clear photographs where relevant. We will investigate and, where appropriate, replace the item or provide a refund in accordance with applicable law.
Contact
For delivery assistance, email support@wodever.store and include your order number.