Our returns promise
We want you to receive the correct products in good condition. This policy explains our process and does not limit any rights or remedies available to you under South African consumer law.
Change-of-mind returns
You may request a return within 14 days after delivery if the product is unopened, unused, in its original sealed packaging and in a resalable condition. For health, hygiene and product-integrity reasons, opened supplements, sachets, tubs, cans or vitamin packs cannot be returned for a change of mind.
Email support@wodever.store before sending anything back. Unauthorised returns may be delayed or refused. Change-of-mind return courier costs are normally your responsibility, and the original delivery fee is not refundable unless required by law.
Incorrect, damaged or defective products
If you receive an incorrect item, a parcel damaged in transit or a product that appears defective, notify us within 7 days of delivery where reasonably possible. Include your order number and photographs of the product, packaging and batch or expiry information. Keep the item until we provide instructions.
After assessment, we will offer the remedy required by applicable law, which may include replacement, exchange or refund. WODever will cover reasonable return costs where we supplied the wrong item or the product is confirmed damaged or defective.
How to request a return
- Email support@wodever.store with your name and order number.
- State which item you want to return and the reason.
- Include photographs if the item is damaged, incorrect or defective.
- Wait for return instructions and the return address before dispatching the parcel.
- Pack the product securely and retain proof of collection or postage.
Items not eligible for change-of-mind return
- Opened or used supplements and consumable products.
- Products with a broken safety seal or missing original packaging.
- Products damaged by misuse, incorrect storage or failure to follow label directions.
- Promotional gifts or free samples, unless defective.
- Items returned after the stated period without a right to return under applicable law.
Refund processing
Approved refunds will be made to the original payment method. We aim to initiate the refund within 7–10 business days after the returned product has been received and approved. Your bank or payment provider may take additional time to reflect the funds. We will notify you when the refund has been initiated.
Order cancellation
Contact us as soon as possible if you want to cancel an order. If it has not yet been dispatched, we will make reasonable efforts to cancel and refund it. If it has already left our facility, the applicable return process and costs will apply, subject always to your statutory rights.
Contact
For returns, exchanges or refunds, email support@wodever.store. Please do not send products to the registered office without receiving return instructions first.